1. About Soul Barbers
Soul Barbers Rarotonga is a barbershop registered in the Cook Islands. These terms apply to use of our website, online haircut bookings and the walk-in queue. Please read them alongside our Privacy Policy and Refund & Cancellation Policy.
2. Online bookings
Choose an available haircut, barber, date and time, then provide accurate contact details, including a valid email address. The haircut you choose does not change the fixed online booking price. You must agree to our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy, including full upfront non-refundable payment, before confirming. Appointment availability can change while you complete your booking. A selected time or temporary hold alone is not a confirmed appointment; check the final booking status and keep your booking reference or private management link.
Appointment dates and times refer to local time in Rarotonga, Cook Islands. Contact us promptly if your booking details are incorrect.
3. Prices and payment
All amounts are in New Zealand dollars (NZD). Full payment of $50.00 is required upfront to secure your online booking. All online booking payments are non-refundable, except where required by applicable law.
A temporary booking hold is not confirmation. Failed, expired or abandoned payments do not confirm your appointment.
Card details are entered on the secure payment provider’s hosted checkout. Bookings are confirmed only after successful full payment is verified. Soul Barbers retains transaction references, payment statuses and amounts received, not full card numbers or security codes through booking forms.
Additional services requested at the shop are separate; confirm their prices with staff before they begin.
Current online booking offer
Online bookings currently cost NZD $50.00, regardless of the available haircut you select.
Any haircut of your choice Choose your preferred barber Book your preferred date and time
Current online booking days: Monday, Tuesday, Wednesday. Available start times are offered in 30-minute intervals, subject to barber and time-slot availability.
Full payment of NZD $50.00 is required upfront to secure your online booking. All online booking payments are non-refundable, except where required by applicable law. Rescheduling may be considered when requested at least 24 hours before the appointment, subject to management approval and barber availability. Exceptions may be considered in genuine emergencies or exceptional circumstances at management’s discretion. Approved changes retain your payment for an appointment of the same value. No-shows are non-refundable and cannot be rescheduled.
Soul Barbers may change prices, booking days, availability and promotional offers. The offer and price shown before you confirm apply to your booking. Later changes apply to new bookings only, unless an existing booking is explicitly changed with your agreement. Regular in-shop prices are separate and apply to walk-ins.
4. Cancellations, rescheduling and refunds
Our Refund & Cancellation Policy sets out the current cancellation and rescheduling notice periods, payment conditions, no-show rules and any refund terms. That policy is the controlling source for these matters if wording here differs.
Use your booking management link or contact the shop to request a cancellation or reschedule. Requests do not automatically cancel, refund or move your appointment. Management must review and approve changes.
If we need to change or cancel your appointment, we will contact you using the details provided to discuss the appointment and any payment already received.
5. Walk-ins
Joining the walk-in queue is free. Walk-in customers pay for their services at the shop after their haircut. Joining the queue does not reserve a fixed appointment time. Wait times are estimates and can change with service duration, barber availability and existing appointments.
Provide accurate details and be available when staff call you. If you leave or no longer need a haircut, let the shop know.
6. Customer responsibilities
- Arrive on time and tell us promptly if you are delayed or cannot attend.
- Check that your chosen service, date, time and contact details are correct.
- Discuss your haircut preferences and any relevant service concerns with your barber before the service begins.
- Treat staff and other customers respectfully and pay for any additional in-store services at the shop.
- Keep your private booking link secure and do not use another person's details without permission.
7. Website use and communications
Use the website for genuine bookings, queue entries and enquiries. Do not submit false bookings, misuse booking messages, attempt unauthorised staff access, or interfere with the website.
Website availability and wait estimates are not guaranteed. If the website is unavailable or a booking result is unclear, contact us before submitting duplicate bookings or payments.
Booking confirmations, reminders, cancellations, rescheduling and important appointment updates use your required booking email address. Delivery can be delayed or fail, so keep the confirmation displayed on screen and contact us if you are unsure of your booking status. We do not promise text-message delivery.
8. Questions and updates
If you have a concern about a service, payment or booking, please contact us so we can review it. Nothing in these terms is intended to remove rights that apply under applicable law. We do not claim any particular legal or payment-security certification.
We may update these terms by publishing revised wording here. For an existing booking, contact us if you need clarification about the terms provided when you booked.
Contact Soul Barbers
For questions about this policy or your booking, please use the phone or email on our Contact Us page.