Refund & Cancellation Policy

Current online booking offer

Online bookings currently cost NZD $50.00, regardless of the available haircut you select.

Any haircut of your choice Choose your preferred barber Book your preferred date and time

Current online booking days: Monday, Tuesday, Wednesday. Available start times are offered in 30-minute intervals, subject to barber and time-slot availability.

Full payment of NZD $50.00 is required upfront to secure your online booking. All online booking payments are non-refundable, except where required by applicable law. Rescheduling may be considered when requested at least 24 hours before the appointment, subject to management approval and barber availability. Exceptions may be considered in genuine emergencies or exceptional circumstances at management’s discretion. Approved changes retain your payment for an appointment of the same value. No-shows are non-refundable and cannot be rescheduled.

Soul Barbers may change prices, booking days, availability and promotional offers. The offer and price shown before you confirm apply to your booking. Later changes apply to new bookings only, unless an existing booking is explicitly changed with your agreement. Regular in-shop prices are separate and apply to walk-ins.